Privacy Policy

1. Introduction

The Grim LLC FZ (“GRIM,” “we,” “us,” or “our”) is a company registered in Dubai, United Arab Emirates, operating the Ring of GRIM community and related services.

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our websites, apply for membership, book a Selector Call, communicate with us, or participate in our services.

2. Information We Collect

Depending on how you interact with GRIM, we may collect:

• Personal information: Name, email address, phone number, country of residence, and other contact details.
• Application information: Professional background, interests, goals, and answers provided during membership applications.
• Appointment information: Selector Call bookings, scheduling preferences, attendance, and related communications.
• Membership information: Membership status, participation, preferences, and information necessary to provide our services.
• Communication information: Messages exchanged with us through email, SMS, WhatsApp, and other communication channels.
• Technical information: IP address, browser information, device information, cookies, and website usage data, where collected.

We collect this information directly from you or through the platforms you use to interact with our services.

3. How We Use Your Information

We use personal information to:

• Process membership applications and assess eligibility for Ring of GRIM.
• Schedule, confirm, and manage Selector Calls.
• Send appointment confirmations, reminders, and scheduling updates.
• Respond to inquiries and provide customer or membership support.
• Manage memberships, events, and community participation.
• Send newsletters, announcements, and promotional communications where permitted by applicable law.
• Improve our websites, services, and member experience.
• Maintain security, prevent misuse, and comply with legal obligations.

Where required by law, we obtain your consent before processing personal information for specific purposes.

4. SMS and WhatsApp Communications

If you voluntarily opt in to receive SMS or WhatsApp communications from GRIM, we may contact you regarding your scheduled Selector Call, including confirmations, reminders, meeting details, and scheduling changes.

For our appointment reminder SMS program:

• You may receive up to four messages per scheduled appointment.
• Message and data rates may apply.
• You may opt out of SMS messages at any time by replying STOP.
• For assistance, reply HELP or contact us using the details below.
• Consent to receive SMS reminders is optional and is not a condition of booking a call or purchasing a service.

We do not use consent to receive appointment reminders as authorization to send unrelated promotional SMS messages.

Mobile Information and Messaging Consent

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We may use authorized technical service providers to process and deliver messages on our behalf, subject to appropriate confidentiality and data protection obligations.

5. How We Share Information

We do not sell your personal information.

We may share necessary personal information with trusted service providers that support our operations, including:

• Customer relationship management and communications platforms.
• Website hosting and technical service providers.
• Scheduling and video conferencing services.
• Payment processing providers.
• Email delivery and customer support systems.
• Professional advisers and regulatory authorities where legally required.

These providers may process information only for legitimate business purposes and subject to applicable contractual and legal safeguards.

Our sharing arrangements do not authorize third parties to use your SMS opt-in information or consent for independent marketing.

6. International Data Processing

GRIM operates from the United Arab Emirates and serves an international audience.

Your information may be processed or stored in countries outside your country of residence, including where our authorized technology providers operate.

Where required, we apply appropriate safeguards for international transfers of personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

If you withdraw from an application or request deletion of your information, we will review your request and delete or anonymize information where required by applicable law, subject to legitimate retention obligations.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Withdraw consent for processing activities based on consent.
• Object to or request restrictions on certain processing activities.
• Request a portable copy of your information where applicable.

To exercise your rights, contact us using the information provided below. We may need to verify your identity before processing certain requests.

10. Cookies and Website Analytics

Our websites may use cookies and similar technologies to support website functionality, understand visitor activity, and improve user experience.

Where we use optional analytics or advertising technologies, we will provide any notices and consent choices required by applicable law.

You can also manage certain cookies through your browser settings.

11. Third-Party Websites and Services

Our websites and communications may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices of independently operated third parties. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Ring of GRIM membership and Selector Calls are intended for adults aged 18 and older.

We do not knowingly collect personal information from children through our membership application or Selector Call processes. If we become aware that we have collected such information without an appropriate legal basis, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices, or legal obligations.

The latest version will be published on our website with an updated effective date.

14. Contact Information

For questions about this Privacy Policy or requests concerning your personal information, please contact:

The Grim LLC FZ
Dubai, United Arab Emirates
Email: support@thegrim.me
Website: thegrimnetwork.com